We process and ship orders Monday through Friday. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Some items may be placed on backorder. A few extra days may be required for back ordered items to ship. Shipping transit times start once your order leaves our warehouse. Some delays in shipping or the inability to reach the order destination by the freight or ground carrier may occur which are unfortunately out of our control.
Shipping transit times are not guaranteed and may vary depending on your delivery address.
Once your order arrives, make sure to inspect each and every item on the pallet. Count the number of items (boxes) on the shipment. Make sure that your count matches the count printed on the delivery receipt before signing for your delivery.
Missing items or incorrect items that were noted on the delivery receipt, must be reported within 2 business days of receiving your order by contacting our customer service department. We reserve the right to reject any claim for a missing item if not reported within the twenty-four period.
After taking count of the pieces on your shipment, remove wrapping or boxes and inspect each item of equipment thoroughly in the front of the driver. Do not sign the delivery receipt until you have thoroughly inspected each item. Check all of the equipment to make sure it is not dented or heavily scratched. Make sure to mark the delivery receipt clear, short, wrap broken or damaged after inspecting your shipment thoroughly. (Whichever is applicable.)
If you received damaged items, you must notify Fissco Supply within 2 business days of receipt. You must notate any carrier delivery documents about the damaged product(s). For faster product replacement, we can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the full amount of the original item(s) ordered when we receive your return). If you do not place a new order, we will ship your replacement items after we receive your return. All returned products must be unused and in the original packaging.